Effective date: 12 May 2025
Jamworks Platform Limitted. (“Jamworks”, “we”, “our”, or “us”) is committed to protecting the privacy and security of everyone who interacts with our products and services. This Privacy Policy explains, in plain language, how we collect, use, disclose, and safeguard personal data when you visit our websites, use our applications, or otherwise interact with us. It also describes your choices and rights.
Jamworks supports learners around the world, including K‑12 pupils, university students, and professional trainees. Because we sometimes operate as a school service provider or a data processor acting on behalf of an educational institution (the “Institution” or “Controller”), this Policy includes distinct commitments covering Student Data.
Jamworks Platform Limited. is a company registered in England (No. 12578785) with its principal office at Hop Fields, Tongham Road, Runfold, Surrey, GU10 1PH, United Kingdom.
Email: legal@jamworks.com
Data Protection Officer: Same as above.
You may also write to us at the postal address above, marked “FAO Data Protection Officer”.
This Policy applies to the following (“Services”):
It does not apply to third‑party websites or services that we do not control, even if they are linked from our Services. Please review the privacy notices of any third‑party services you use.
Term |
Meaning |
Visitor |
Anyone browsing our public websites without logging in |
User |
Anyone who creates or is assigned a Jamworks account, including Institution administrators, educators, and students |
Student Data |
Personal data that is directly related to a current or former pupil/ student and maintained by—or on behalf of—an educational Institution. Examples: name, Student ID, coursework recordings, disability accommodations. |
Controller |
The natural or legal person that determines the purposes and means of processing personal data (often the Institution) |
Processor |
A party that processes personal data on behalf of the Controller (Jamworks, when engaged by an Institution) |
Category |
Examples |
Source |
Purpose |
Account data |
Name, email address, role (student, lecturer, admin), institution, licence status |
Provided by you or your Institution |
Create and manage accounts; provide the Service |
Content data |
Recordings, transcripts, highlights, captions, quiz‑answers, notes |
Generated or uploaded by Users |
Core product functions such as note‑taking, transcription, accessibility support |
Usage data |
IP address, device type, operating system, browser, feature interaction, crash logs |
Collected automatically |
Service delivery, troubleshooting, analytics, abuse prevention |
Support data |
Contact history, feedback, survey responses |
Provided by you |
Customer support and service improvement |
Cookies & similar tech |
Session tokens, preference cookies, analytics identifiers |
Browser |
Remember preferences, secure log‑in, analyse product usage (see Section 10) |
We do not request or intentionally collect special categories of data (e.g. health information, biometric identifiers) unless explicitly required for an accommodation request and authorised by the Controller.
Purpose |
Legal basis (GDPR) |
Notes |
Provide and maintain the Services |
Contract – Article 6 (1)(b) |
Required to fulfil Terms of Service or an Institution contract |
Improve, test, and secure the Services |
Legitimate interests – Article 6 (1)(f) |
Balanced against user privacy; opt‑out avenues provided where feasible |
Send product or security notices |
Legitimate interests / Legal obligation – Articles 6 (1)(f) & (1)(c) |
Transactional, non‑marketing |
Optional marketing to adult, non‑student contacts |
Consent – Article 6 (1)(a) |
Opt‑in only; not sent to student accounts |
Comply with laws, court orders, or enforce agreements |
Legal obligation – Article 6 (1)(c) |
E.g. tax, accounting, fraud prevention |
Student Data will never be used for targeted advertising or sold to third parties.
We may share personal data only in the circumstances below:
Jamworks does not sell, rent, or license personal data for advertising or other commercial gain.
Jamworks stores primary data in the United States (for US customers) United Kingdom (for UK customers) and European Economic Area (“EEA”). When we transfer data outside these regions (e.g. to sub‑processors in the United States) we rely on an approved transfer mechanism such as Standard Contractual Clauses (SCCs) or an adequacy decision.
We keep personal data only as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Unless otherwise agreed with an Institution, the standard retention periods are:
Aggregated or anonymised data may be kept indefinitely.
Jamworks uses first‑party cookies and local storage to:
You can control cookies through our consent banner and your browser settings. Disabling cookies may affect Service functionality.
Jamworks maintains a comprehensive security programme aligned with ISO 27001 and NIST SP 800‑171. Controls include, but are not limited to:
Incident‑response plan.
We operate a written plan covering preparation, detection, containment, eradication, and recovery. In the event of a confirmed breach of personal data, Jamworks will:
Subject to local law, you may have the right to:
You (or the Institution) can exercise these rights by emailing legal@jamworks.com. We will respond within one month, or sooner where required.
Jamworks does not knowingly collect personal data from children under 16 years of age without consent from a parent, guardian, or educational Institution acting as the Controller. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.
We may update this Policy from time to time. If we make material changes, we will provide at least 30 days’ advance notice via email or in‑app message. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy.
If you have questions, concerns, or wishes regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at legal@jamworks.com. You may also complain to the ICO (ico.org.uk) if you believe we have violated data‑protection laws.
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